COOPERATION: a call for proposals from the European Commission's Single Market - Consumer ADR (Alternative Dispute Resolution) program is now open. Grants are awarded to provide financial contributions to ADR entities designated by the Member States of the European Union pursuant to the ADR Directive (Directive 2013/11 / EU) in order to facilitate consumer access to effective alternative dispute resolution bodies and efficient, including awareness raising, the protection of vulnerable consumers, the networking of ADR entities at national and EU level, cooperation with national law enforcement bodies, the use of transparent digital tools and good governance. The aim is to raise awareness among consumers, to identify dishonest traders, to create a level playing field for professionals who respect Community legislation on consumer protection. Projects for the implementation of ADR networks can be co-financed and costs for the organization of meetings, conferences, development of common tools and common knowledge to improve networking and sharing of best practices at national, regional or European Union level can be covered. Costs may be covered for the management of consumer-to-business dispute cases, including IT tools, e.g. online migration of the case management process to facilitate better and faster screening and assessment, communication with parties of disputes, case monitoring, automatic translation. Costs for staff training courses on European legislation on the subject, tutoring, study visits, data sharing with other stakeholders and consultancy can be covered to allow ADR bodies to implement working methods and organizational models to best carry out their mission. ; projects for the prototyping or purchase of tools based on artificial intelligence (AI) to assist and simplify the decision-making process; projects for carrying out statistical analysis of consumer complaints and requests to determine common problems. ADR projects with registered offices in the individual states of the European Union can submit projects. Each proposal can be presented either by a single entity or by a consortium. The call has a budget of one million euros and each approved project can obtain a maximum coverage of ninety percent with a maximum contribution of 60 thousand euros. Proposals requesting a contribution of less than five thousand euros are not accepted. The deadline is July 5, 2022.

 Link to the EU call 




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